Return, Exchange, and Refunds

Return, Exchange, and Refunds

 

What is AllSaleIn return policy?

You can return product in the following cases:

  • You received a damaged or incorrect product: In the case that you reports a damaged or incorrect product, you will be required to submit photo evidence for review. If the claim is approved, we are responsible for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.
  • The shipment was returned to us due to incorrect address: In the case that a reshipment is required due to address entry error on the customer's end, this additional shipping cost will be covered by us.
  • Missing order: In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly.
  • Late order: In the case that the product has not been processed or shipped within the time frame, the customer can cancel the order. Please note that we may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, we are allowed to notify you that your orders will be fulfilled later than normal.

    How do I request for a return, exchange or refund?

    Handling returns is an essential part of our business. AllSaleIn is here to help! We have put together the following process to make this process easier:

    1. Make sure you has a valid reason to replace or return the product (e.g. defective items) and obtain evidence such as photos for the defective item.
    2. Next, contact our Customer Support team via email at support@allsalein.com and include the evidence.
    3. After we have approved the order return or refund, the product must be returned to us.
    4. Next, you must return the product and provide a tracking number. The product must be returned to the address on the original package.
    5. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund will be credited back to the card on file.

      In order for AllSaleIn to process a refund for an order, we will require a tracking number to be provided for us for the order/item return.

      Have any other questions? Please feel free to reach out to support@allsalein.com

       

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